Frequently Asked Questions
Cancellations must be made 48 hours or more prior to departure. There will be a $15.00 cancellation fee. Please request a cancellation via the Contact Us Form. Unfortunately, we are unable to refund parking fees for No Show reservations.
Please see our Weather Delay Policy.
Our covers are 12′ high, so generally we can accommodate any normal passenger vehicle or truck. Owners of anything larger than quad cab dually pickup truck need to Contact Us prior to booking to make sure we can accommodate your vehicle.
Absolutely. Please send us a message using the form on the Contact Us page. Please include the name the reservation is under along with the Ship Name and departure date.
Absolutely. We accept all major credit cards: Visa, Mastercard, American Express and Discover. There will be a $5 processing fee.
Absolutely. Our lots are locked up whenever we are not parking for a cruise ship. We have video surveillance and an on-site security presence.
Generally speaking, yes. The covered lot is several feet above street level and the uncovered lot is nearly a foot above street level. Neither lot has experienced any serious flooding since Hurricane Ike 14 years ago.
Yes, we provide shuttle service for you and your luggage to and from the terminal as part of your Covered or Un-Covered parking reservation, for vehicles with up to 5 passengers. Additional surcharges may apply to vehicles with more than 5 passengers.
You may begin arriving as early as 9 AM. However, we recommend that you arrive between 10:30 AM and 2:00 PM. This ensures that we have debarked customers from the previous cruise and have spaces available to park. This also ensures that you will be able to check your luggage with the cruise line. Our last shuttle will leave at 2:30PM. We close the gates at 3:00 PM.
We highly recommend that you reserve a parking space with us online. Because we offer Premium Parking (elevated lot with Covered Spaces), we sell out more often than not.
We are approximately half a mile from the main terminal entrance.
Our shuttles are constantly going between the parking the lot and the terminal during our peak times when debark and embark are occurring simultaneously. We do not have set pickup times; our shuttles depart when full or every 30 minutes, whichever comes first.
It is not necessary to drop off your luggage first. We will transport both you and your luggage to and from the Port, providing an easy and convenient one-stop parking experience.
Your bus driver will indicate where the pick-up point will be, based on which terminal you depart from.
Please send us a note via the Contact Us Form. Leave a message with your name, contact phone number and a detailed description of what you have misplaced. We will do everything we can to locate your item and reunite you with it.
Absolutely! Without clear and complete owner information on each piece of luggage, it will prove difficult if not impossible to reunite owner with luggage. It is very important that your contact phone number be one where you can be reached before you return home, such as a cell phone number.
One of our employees will greet you at the gate and verify your reservation if you have one. If you do not have a reservation, our employee will collect your payment if we have space available. You will then be assisted by one of our porters who will direct you to a parking spot and assist you with loading your luggage onto one of our shuttle busses.
Tipping is at your discretion. However, our drivers and porters do earn the majority of their income from tips and they do work very hard to provide you a safe and convenient start to your cruise. If you do choose to tip, the general rate is about $1.00 per bag.
Cruise Parking Rates
Covered Cruise Parking
4 Days – $75.00
5 Days – $75.00
6 Days – $90.00
7 Days – $95.00
Uncovered Cruise Parking
4 Days – $60.00
5 Days – $60.00
6 Days – $75.00
7 Days – $80.00
Cruise Parking Services
Complimentary Shuttle Service
Uncovered & Covered Parking Lots
Cruise Ships Served
RCCL Liberty of the Seas
RCCL Adventure of the Seas
RCCL Independence of the Seas