- I have lost or deleted my confirmation email, can you re-send it to me?
Unfortunately our system is not set up to re-send confirmation emails. However we understand that these things happen, so we will have a list of all reservations at the gate on the day you set sail. You can check in with the name under which the reservation was booked.
- Can I pay with a Credit Card if I do not have a Reservation?
Absolutely. We accept all major credit cards: Visa, Mastercard, American Express and Discover.
- Is Lighthouse Parking secure?
Absolutely. Our lots are locked up whenever we are not parking for a cruise ship. We have video surveillance and an on-site security presence.
- Do you have a shuttle service?
Yes, we provide shuttle service for you and your luggage to and from the terminal as part of your Covered or Un-Covered parking reservation.
- What is Park ‘N’ Walk?
Park ‘N’ Walk is a new option available for those customers who do not require/desire shuttle service to and from the Port. These will be uncovered parking spots in our annex parking lot, approximately 2.5 blocks from the Port entrance.
- Do you accept competitor coupons?
Yes, we will accept competitor coupons up to $10.00 off for COVERED cruise parking for the same ship on the same day, ONLY. For customers who want to book an Un-Covered space, you can use code 2017 for $5.00 off.
- When should I arrive at the parking lot?
You may begin arriving as early as 9 AM. However, we recommend that you arrive between 10:30 AM and 2:00 PM. This ensures that we have debarked customers from the previous cruise and have spaces available to park. This also ensures that you will be able to check your luggage with the cruise line. Our last shuttle will leave at 2:30PM. We close the gates at 3:00 PM.
- Do I really need to make a reservation?
We highly recommend that you reserve a parking space with us online. Because we offer Premium Parking (elevated lot with Covered Spaces), we sell out more often than not. Not only does reserving online ensure that you have a parking spot when you arrive, but you also get a $5.00 discount!
- How far is Lighthouse from the cruise terminal?
We are approximately half a mile from the main terminal entrance.
- Do you offer any deals for travel agents?
We do have complimentary parking for travel agents on an as available basis on the day of the cruise. These spaces are not currently available for reservation. You will need to show proof of Travel Agent status, such as your IATA card.
- Do you offer any deals for veterans?
We do have complimentary parking for service connected Disabled Veterans on an as available basis on the day of the cruise. These spaces are generally uncovered and are not currently available for reservation. We will need to see confirmation of your Service Connected Disabled status, such as your VA card.
- How long will I have to wait for a shuttle?
Our shuttles are constantly going between the parking the lot and the terminal during our peak times when debark and embark are occurring simultaneously. We do not have set pickup times; our shuttles depart when full or every 30 minutes, whichever comes first.
- Do I need to drop off my luggage at the Port before I park?
It is not necessary to drop off your luggage first. We will transport both you and your luggage to and from the Port, providing an easy and convenient one-stop parking experience.
- I need to cancel my reservation. What do I do?
Cancellations must be made 24 hours or more prior to departure. There will be a $15.00 cancellation fee. Please request a cancellation via the Contact Us Form. Unfortunately, we are unable to refund parking fees for No Show reservations.
- Where do I go to get picked up when I return from the cruise?
Your bus driver will indicate where the pick-up point will be, based on which terminal you depart from. One of our employees will also be standing next to a RED and YELLOW sign indicating the pick-up point when you return.
- I think I left some luggage at the parking lot and/or on the bus. HELP!
Please send us a note via the Contact Us Form. Leave a message with your name, contact phone number and a detailed description of what you have misplaced. We will do everything we can to locate your item and reunite you with it.
- Is it important to put name tags on all of my luggage?
Absolutely! Without clear and complete owner information on each piece of luggage, it will prove difficult if not impossible to reunite owner with luggage. It is very important that your contact phone number be one where you can be reached before you return home, such as a cell phone number.
- What should I do when I arrive at the parking lot?
One of our employees will greet you at the gate and verify your reservation if you have one. If you do not have a reservation, our employee will collect your payment. You will then be assisted by one of our porters who will direct you to a parking spot and assist you with loading your luggage onto one of our shuttle busses.
- Do I have to tip the porters and drivers?
Tipping is at you discretion. However, our drivers and porters do earn the majority of their income from tips and they do work very hard to provide you a safe and convenient start to your cruise. If you do choose to tip, the general rate is about $1.00 per bag.